for the most part, yes! the only time my products are 100% not microwave safe is when they have what's called luster on the surface- this is real gold, silver, or a mother of pearl finish! handwashing will also always help with the longevity of an item [for all items, but especially those with luster!]. item listings will always specify if they are microwave and/or dishwasher safe and any additional details specific to a piece.

it depends! i would love to hear any ideas you have. if i feel like something is not in my wheelhouse of expertise, i might politely point you in another direction or have to decline.

i will give you an estimate on when i think your order will be done/delivered, however please allow for wiggle room as ceramics can be unexpected, especially when doing a one-off design!

all orders are currently packed using both re-used and newly purchased items. i try to purchase environmentally-friendlier options, but will ship orders in plastic/amazon boxes if it means i can recycle items!

i aim to have [non-custom] orders packaged up and ready to ship within 1-3 days. for most orders within the US, it will arrive within around 5 days of shipping out, however this varies depending on location, shipping method, and time of year!

if you'd like to inquire about a refund, don't hesitate to reach out!

if your item arrives damaged in any way, please send a message with photo as soon as possible [within 14 days of arriving to you] so we can work through the refund process. i am happy to replace if it is still in stock.

if an item was misleading and we come to the conclusion a refund is in order, please reach out within 14 days of receiving your product and keep all of the original packing materials. a shipping label will be sent and i will instruct you on how to re-package the item. if item is damaged in return, a partial refund will be issued.

refunds for custom items will not be accepted (unless they arrive damaged). i will always send you an image/video of your completed custom order to get a thumbs up that you are happy with the item!

under the "about" tab there is a "contact info" tab. there, you can shoot me a message!